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Frequently Asked Questions How Much Will It Cost To Mail My Order?? All of our packages are shipped via UPS Ground. How long will delivery take? Delivery time for UPS Ground is based on the zone that the package will be shipped to, usually 1-3 days for East Coast to Mid-West, 5-7 days Mid-West to West Coast. If you need to make special shipping arrangements please call us at (610)358-1954 or email info@tales-toys.com We do not ship outside of the U.S. Can you gift wrap packages? When you place an internet order the 1st two packages can be wrapped at no charge, each additional package will cost $2.00..We offer plain white paper, one everyday generic paper suitable for any occasion including birthday, and one holiday wrap selection. If you place an order via phone or email and pre-pay when can also wrap your package(s) and have ready for you when you come to pick up your order. Phone (610)358-1954, email info@tales-toys.com How do I return a package? If a product is damaged or broken we will make arrangements with you to return the product to the store at our. You can call or email us for further details. Can I order online and pick up at the store? You will be able to order and pay for your product online and select the option to pick up at our store and have no charge for shipping. Can I use my catalog coupon when placing an order online? Yes. Catalog coupons will be applied to your order. You will only receive the appropriate discount once. (i.e. during October 15% off total order over $60.00) Additional Questions?? Please call us at (610)358-1954 or email info@tales-toys.com |
